Return Policy

Returns & Replacements

 

We want our customers to feel safe knowing they can return their items.  If you are not happy with your purchase, please note the following:

1. Georgia Horseback must be notified of all returns in advance.  Please email us at info@georgiahorseback.com if you would like to return an item.
2. Regularly priced Items can be returned within 15 business days of the shipping date for an exchange or a full refund of the price of the merchandise (shipping cost is excluded.)  
3. All sale items can only be exchanged or returned for a credit. All sales are final.
4. Expenses for shipping the merchandise back are paid by the customer, unless the reason for exchange or return is due to an error by Georgia Horseback (e.g. shipped wrong item/color).
5. For refunds, you will be credited upon receipt of the returned product.  We refund the price of the product, including taxes, but not including shipping.
6. For exchanges, a replacement order will be shipped out once the goods to be exchanged have been received.
7. All items must be returned in the same condition they were received, unwashed & unused with no signs of wear. Please include a quick note on the invoice explaining why you are returning and send it back along with the items to be returned to:

 

 

Returns Policy Summary

• Merchandise must be postmarked within 15 days from date shipped
• Merchandise must not be worn, used, altered or washed and returned in original undamaged packaging.
• Merchandise must have all original tags attached.
• Shipping and handling charges are not refundable.
• Your refund will be processed in the original form of payment within 5 business days. (Note that your banking institution may require additional days to process and post this transaction to your account.)
  
• Sale items may not be returned for refund, only exchanged.
• Exchanges are based on product availability.
• Please keep a tracking record to make sure we receive the return.
• Any COD returns will be refused.