FAQ

1) Where does Georgia Horseback ship?  

Georgia Horseback ships throughout the United States via USPS.  We ship from our office in Milton GA or from our warehouse in Los Angeles, CA.
 
2) How long does it take to ship?
Orders are subject to a 1-2 business day processing time. Business days are considered Mon-Fri. Weekends are not considered business days.
 
Please note:  We observe the following holidays and do not ship orders on these days.
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (Thursday & Friday)
  • Christmas Eve
  • Christmas Day
 
3) What is the delivery time?
The delivery times are in reference to the time spent in transit (once your order has left the warehouse). This time does not include the 1-2 business day processing time.
 
USPS Mail: Provides a guideline of delivery, however it is a guideline, not a guarantee.  We will ship via them using delivery confirmation, which will give you tracking.
 
USPS Standard Delivery: 3-5 day delivery. 
USPS Priority Delivery: 2-3 day delivery.  Please note that packages must be signed for.

4) What payments do you accept?
We accept Paypal, Visa, Mastercard, American Express, and Discover, Amazon Paymants and personal checks drawn on US funds. 
5) Can I track my order?
Yes.  USPS Mail provides tracking information. However, we are not responsible for lost or stolen packages or packages delayed by the postal service.
 
6) Do you ship to multiple addresses?
No: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
 
7} Do you charge sales tax? 
 Yes.  We are required to charge sales tax on all orders shipped to addresses in the state of Georgia, US only. No tax will be charged on orders shipped outside the state of Georgia, US.
 
8} Can I order by phone?
Yes, please call 770-864-5446.                                                            .
 
9) Can I return a purchase?
Yes.  All non-sale items can be returned within 15 days from the time they have left our warehouse per our Returns & Replacements Policy. 
 
10) What is your return policy?
Please click this link for our full Returns & Replacements Policy.

11) Can I exchange an item for a different item?
Please click here for our Returns & Replacements Policy.
 
12) Can I return or exchange an item that was on sale?  
Sale items may only be exchanged.
 
13) How long until I receive my refund for an item that I have returned?
If the proper return procedures are followed, a refund will be issued within 5 business days. Your bank may require additional days to process and post your transaction after they have received the refund from us.
 
14) Can I combine discount codes?
We are sorry, but we only allow one discount code per order.
 
15) How do I get notified about sales or promotions?
To be notified in advance of new merchandise, changes in shipping, sales, discounts or other offers, please sign up for our mailing list. You can opt out of our mailing list at any time. 
 

16) You are sold out of the product that I need, is there any way to get it?
If we are sold out of the product that you are looking for, please email us and we will see if there is any way for us to special order that item for you. Any special order pieces will be final sale.

 

17) I still have a question.   Do you have a Customer Service telephone number?
If you have any questions not answered above, please use the Contact Us form on our site. We work with customers all over the country, 24 hours a day – 7 days a week, therefore we prefer to communicate via e-mail.  When you contact us via e-mail, you will have an answer from a customer service rep generally within the day. Depending on your question, we may involve the manufacturer, product specialist etc. so as to get the best response the first time.

Further, by working with each customer online, we can refer back to messages and reduce errors, redundancy etc. Instead of speaking to a call center, you are communicating with riders that will respond with meaningful information.

If you need more immediate assistance you can always call us at 770-864-5446 Monday - Friday 9 am - 6 pm (Eastern).

 

18) Will you sell my information?
ABSOLUTELY NOT! We keep information on file only for our own use and will not be used by anyone else but Georgia Horseback for order updates.  All customers will be invited to join our email list.  You can unsubscribe at any time.

 

19) Do you have a retail store where I can come to shop?

No, at this time we operate as an e-commerce business only.

 

20) Are you a reputable company?

Yes.  We hold a business license within the city of Milton GA.  Our CEO, Cella Nelson,  is a member of the board of directors of Save the Horses Rescue which is based in Cumming GA.  www.savethehorses.org.

21) What about copyrights?

All copyrights are reserved, no reselling, physical or digital copying, storing or distribution of any of our designs, images or website content is allowed.