FAQ - HandsOn® Grooming Gloves
How many gloves will I receive?
Each order includes a pair of gloves - one left and one right hand.
What sizes are available?
Junior, Small, Medium, Large and X-Large sizes.
What size gloves should I buy?
Please see our sizing chart and measuring instructions below.
Note: Measure AROUND your hand (the CIRCUMFERENCE.) Do not include the thumb.
What colors are available?
Black & Green.
What are the gloves made of?
There is NO LATEX RUBBER or common rubber used in the manufacture of HandsOn® Gloves!
Will any products harm these gloves?
Some insect repellant liquids or sprays may contain chemicals or substances which deteriorate synthetic product components in all synthetic products produced by many manufacturers, not just our gloves; so, please read the product safety labels for your protection. Our product components generally have high resistance to chemicals, oils and punctures; this is accomplished without compromising elasticity and flexible strength. That’s the foundation of tough and durable HandsOn® Gloves!
How do I clean my gloves?
Simply hand wash and air dry.
Are the gloves waterproof?
No - HandsOn® Gloves are built on a tightly loomed nylon liner; the glove liner is not waterproof, it is slightly water resistant in situations such as sweat and light rain.
Once the glove is submerged into water, the nylon fabric will allow water to seep into the inside of the glove covering.
The palms and palm side of the fingers are nitrile and they are waterproof until you submerge the back of the glove into water.
Do you provide discounts?
On January 17, the USPS raised rates for priority shipping by nearly 10%. We have opted not to change our flat rate priority shipping rate of $5.95, even though it is well below our USPS cost. Plus, we do offer free shipping for orders over $50. We do not offer additional quantity discounts unless we are promoting a special sale.
Is it safe to shop at your store?
Our store is built on the Shopify e-commerce platform. We do not have access to your credit card information when you shop with us. They maintain a secure (SSL) network. Shopify is PCI compliant which is a secure status that is required by the credit card processors. To learn more, visit the link below.
https://www.shopify.com/pci-compliant
Do you have international dealers?
Canada
Website: https://www.handsongrooming.ca/
Email: info@handsongrooming.ca
Australia
Website: http://www.handsongloves.com.au
Email: info@HandsOnGloves.com.au
Money Back Guarantee
Georgia Horseback provides a 30 day money back guarantee on HandsOn® products.
The HandsOn® Glove is guaranteed to be free of manufacturing defects and faults.
HandsOn® Gloves are made out of high quality materials and are designed to provide long and consistent grooming results.
The HandsOn® Gloves’ palms and nodules are designed and formulated to provide good longevity but are also designed not to be too hard or coarse so as to provide the best tactile response for the user whilst not causing any discomfort to the animal.
Whilst the glove is designed to last for several hundred washes, like any item designed for a variable amount of use, its lasting life will depend on the frequency and type of use. With proper care and usage and the gloves will potentially provide effective and rewarding grooming to the owners and their animals for years to come. In a commercial situation longevity will vary, depending on the number of uses per day and the conditions in which the HandsOn® Gloves are utilized.
HandsOn® Gloves are only designed for animal grooming and washing. Any other type of use, such as general farm work, rigging, digging, fencing etc. will have a greater impact on the lifespan of the product. If HandsOn® Gloves were designed for general duties they would lose effectiveness as the ultimate grooming product.
Is there another way to order other than online?
Yes, you can download an order form and fax or email or mail it to us.
We also accept checks via the online form. Checks must be drawn on US funds. Your order will be processed once funds are cleared.
Where are you based?
In Milton, Georgia. A suburb of Atlanta. We don't have a retail location but you can always meet us at the Save the Horses rescue farm in Cumming, GA where the founder of Georgia Horseback, Cella Nelson, is the Marketing/Volunteer Coordinator. Let us know if you would like to pick up your order at Save the Horses.
Our Mailing Address:
Georgia Horseback
12850 Hwy 9N, Suite 600-436
Milton, GA 30004
We can also be found as a vendor at local equestrian shows at Wills Park Equestrian Center in Milton, GA and Georgia International Horse Park in Conyers, GA.
Do you offer wholesale, resale or dropship programs?
Georgia Horseback does offer a wholesale program for verified retailers with a business license and a valid sales tax certificate. Please visit our Become a Dealer page for details.
Other questions?
Click on the green Contact Us button on the lower right of your screen.
